Returns & Exchanges
You can return an order within 30 days of receipt. You must send the item to us in perfect condition, keeping its package or original box.
Send us the article or articles you want to return to the following address:
C / Reina Mercedes, 5
28231 Las Rozas (Madrid)
You must include in the package the purchase invoice of the item (s) returned, together with the change / return form duly completed (click here to download the change / return form).
Once we receive your shipment, and we have verified that the content is in perfect condition, we will proceed to refund the corresponding amount.
The refund will be made by the same method you used to make the payment (if you have paid by card or PayPal we will refund the amount there, and if you paid by transfer and you provide us with an account number we will make a transfer, and if you do not we will send a bank check to your name).
And if what you want is to CHANGE one product for another (a change of size, for example) you simply have to indicate the new size or the new product that you want in exchange on the change / return form. We will send you the new product for FREE, without shipping costs. If it is more expensive than what you return, we will only charge the difference, and if it is cheaper, we will pay you the difference. But in no case we will charge you the shipping costs.
But pay attention, shipment (send to us) the product back runs on your own (we only send or pay the return costs in the orders where we have mistaken a product, or if it is defective). You can send us the returned products with the courier service you want, or through the Postal Service.