Below you will find our purchase, exchange and return policies, as well as our shipping methods and delivery times.

SHIPPING METHODS AND DELIVERY TIMES

Peninsular Spain and Portugal:

The transport service will deliver the package to the address you have provided.

As a general rule for non-customized products, if you place your order from Monday to Thursday before 12:00h, we will ship your package the same day and you will receive it within 24 to 72 working hours if there are no incidents.

If you place your order after 12:00h, the order will be shipped the next day.

And if you place it on Friday afternoon or during the weekend, it will be shipped on Monday. If the courier cannot make the delivery because no one is at home, the carrier will contact you to arrange a new delivery.

In this case, the shipping period is 72 hours (for items indicated on the website).

Balearic Islands: the usual delivery time is between 48 to 96 hours.

Canary Islands, Ceuta and Melilla:

The Post Office will deliver the package to the address you have provided.

The delivery time is variable, but the average is 7-10 days.

If they cannot make the delivery, they will leave a notice for you to pick it up at the nearest Post Office.

** Customized products may take longer and you will be informed of any possible delays.

European Countries (except Spain and Portugal):

The courier company will depend on your country of origin, but we will provide you with a tracking code so you can know which transport agency will deliver your order.

Delivery time also varies depending on the destination country, between 5-10 days.

Latin American Countries: Your country's postal service will be responsible for delivering your package.

We will provide you with a tracking code that you can track from the Spanish postal service website (Correos) and also from your country's postal service website in most cases. Delivery time is variable but usually around 15-20 days.

IMPORTANT NOTE FOR CANARY ISLANDS, CEUTA AND MELILLA

When the package arrives in your city, it is possible that Correos (operating as a customs agent) may charge you for customs clearance (D.U.A.), as well as the payment of local taxes (I.G.I.C. or I.P.S.I.). It is important that you know that these charges are EXTERNAL TO ENFERMANÍA and are collected by customs and the local administration, through the carrier (Correos) who acts merely as a customs agent.

Remember that for all your purchases at www.enfermania.com (in compliance with current legislation) prices are exempt from VAT (i.e., 21% cheaper than for any European or Peninsular customer).

You can verify this 21% saving by comparing the prices you see on the website without registering and the prices that appear once you register an address in the Canary Islands, Ceuta or Melilla and access the website with your user credentials.

IMPORTANT NOTE FOR LATIN AMERICAN COUNTRIES

When the package arrives in your city, it is possible that your country's customs administration may charge you for customs clearance, as well as the payment of your country's local taxes. It is important that you know that these charges are EXTERNAL TO ENFERMANÍA and are collected by customs and your country's administration.

Remember that for all your purchases at www.enfermania.com, you are applied TAX FREE prices without any type of tax (i.e., 21% cheaper than for any European customer).

You can verify this 21% saving by comparing the prices you see on the website without registering and the prices that appear once you register an address in a Latin American country and access the website with your user credentials.

PAYMENT METHODS AND ORDERS

Online orders through the website:

Conveniently add your items to the shopping cart and complete the online process by following the steps displayed on the screen (you must provide your data and address, and choose the payment and transport method). At any time of the day. You will receive a confirmation email as soon as you place an order. If you do not receive it after a few minutes, please check your SPAM or junk mail folder. 

 

Accepted payment methods:

• By bank transfer or deposit (to our Banco Santander account)
• With credit or debit card through the RedSys platform of Banco Santander (requires a card with authenticated online verification)
• PayPal (via PayPal account or AmEx, MasterCard, VISA credit or debit card)

EXCHANGES AND RETURNS

You can return an order within 30 days of receipt. You must send us the item in perfect condition, retaining its original case or box.

Send the item or items you wish to return to the following address:

• ENFERMANÍA
• Vial de los Cipreses, 7
• 03006 Alicante

You must include in the package the purchase invoice for the returned item(s), along with the duly completed exchange/return form (click here to download the exchange/return form).

Once we receive your shipment at the Enfermanía warehouses and have verified that the content is in good condition, we will proceed to refund the corresponding amount.

The refund will be made using the same method you used to make the payment.

And if you want to EXCHANGE a product for another (a change of size, for example), you simply have to indicate the new size or the new product you want in exchange on the exchange/return form. We will send you the new product FREE of charge, with no shipping costs. If it is more expensive than what you are returning, we will only charge you the difference, and if it is cheaper, we will refund you the difference. But in no case will we charge you for shipping costs. 

However, sending the product back is at your expense (we only arrange collection or pay return costs for orders where we have sent a wrong product, or if it is defective). You can send us the returned products with the courier service you prefer, or by Correos.

Returns of personal hygiene products such as any type of socks will not be accepted. Make sure you choose your correct size, consulting the size chart shown in the product images.

Nor will returns of customized products that have been made to the buyer's specifications or consist of services, or of damaged, used, or incomplete items, be accepted.

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ENFERMANIA S.L. reserves the right to unilaterally cancel any order placed on the website due to errors in stock, price, typographical errors, technical errors, or errors of any other kind, in which case the customer will be fully refunded the amount paid for that order.